Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances 100% authentic?
Absolutely. Every bottle at Exclusive Scents is sourced directly from the original fashion houses or authorized distributors to ensure you receive genuine, premium products.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their scent sooner.
What is your return policy for opened perfumes?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample size before committing to a full bottle.
Where should I store my fragrance to keep it fresh?
To preserve the integrity of the scent notes, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperatures fluctuate.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs fees and longer transit times depending on the destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.